Apex · Integration · REST · Salesforce Einstein · Trigger

Einstein Intent and Einstein Sentiment Analysis on Facebook Posts

Einstein Language  Einstein Language Is used to build natural language processing into your apps and unlock insights within text. Einstein Language contains two NLP services: Einstein Sentiment Einstein Intent Einstein Intent—Categorize unstructured text into user-defined labels to better understand what users are trying to accomplish. Leverage the Einstein Intent API to analyze text from emails,… Continue reading Einstein Intent and Einstein Sentiment Analysis on Facebook Posts

Apex · Lightning · Salesforce · Trigger

Einstein Intent Analysis Using Einstein Language on Salesforce Chatter

Einstein Intent Einstein Intent helps to categorize unstructured data into labels using its Intent API for a better understanding of what user is trying to accomplish. In Salesforce, Einstein Intent API allows understanding the customer inquiries that is easy to automatically route leads, escalate service and personalize marketing. This is helpful in prioritizing customer service inquiries. For example,… Continue reading Einstein Intent Analysis Using Einstein Language on Salesforce Chatter

Lightning · Salesforce · Salesforce Einstein

Einstein Sentiment Analysis

Einstein Sentiment is something to predict the reviews or messages whether it is positive, negative or neutral. Using these companies can categorize the customer attitudes and take action appropriately to build their insights. As earlier discussed in marketing cloud (https://teamforcesite.wordpress.com/2018/02/07/marketing-cloud-social-studio-series-macros/) sentiment analysis can be achieved even using Einstein. Here user enters some message, Einstein finds the sentiment that… Continue reading Einstein Sentiment Analysis

Marketing cloud · Salesforce · Social Studio

Marketing Cloud Social Studio Series– Macros

In the previous post we have seen different components of Social Studio. This post concentrates on Macros, their creation and their usage. Macros in Social Studio: When certain instructions are to be repeatedly used on different tasks, a set containing these common instructions is called a Macro. A macro in social studio can be chosen when… Continue reading Marketing Cloud Social Studio Series– Macros