Apex · Integration · REST · Salesforce Einstein · Trigger

Einstein Intent and Einstein Sentiment Analysis on Facebook Posts

Einstein Language  Einstein Language Is used to build natural language processing into your apps and unlock insights within text. Einstein Language contains two NLP services: Einstein Sentiment Einstein Intent Einstein Intent—Categorize unstructured text into user-defined labels to better understand what users are trying to accomplish. Leverage the Einstein Intent API to analyze text from emails,… Continue reading Einstein Intent and Einstein Sentiment Analysis on Facebook Posts

Apex · Lightning · Salesforce · Trigger

Einstein Intent Analysis Using Einstein Language on Salesforce Chatter

Einstein Intent Einstein Intent helps to categorize unstructured data into labels using its Intent API for a better understanding of what user is trying to accomplish. In Salesforce, Einstein Intent API allows understanding the customer inquiries that is easy to automatically route leads, escalate service and personalize marketing. This is helpful in prioritizing customer service inquiries. For example,… Continue reading Einstein Intent Analysis Using Einstein Language on Salesforce Chatter