CDC · Uncategorized

Change Data Capture Events in Salesforce – Keep your UI Updated with latest data

Change Data Capture(CDC) events :- This is still a new term in Salesforce world . Do you know how powerful it is ? If not read this post and learn CDC events Have you ever faced the issue when you are viewing the record and at the same time other user has modified the same… Continue reading Change Data Capture Events in Salesforce – Keep your UI Updated with latest data

Live Agent · Salesforce · Uncategorized

Snap-Ins Chat for Web

The Service Cloud Lightning Snap-ins allows you to embed the support channel of your customer’s choice – chat, video chat, knowledge, case management and click-to-call – inside your company’s webpage or web app.By adding the Snap-ins chat widget to your website, customers can quickly get answers to their questions by chatting with an agent while… Continue reading Snap-Ins Chat for Web

Einstein Bot · Live Agent · Salesforce Einstein · Uncategorized

Introduction to ChatBots

Chat Bot is a  chat Robot that is used instead of live agents to communicate with the customers/end users for solving the queries. A chatbot is an application that simulates human conversation, either aloud or via text message. Instead of having a conversation with a person, like a support agent, a customer can have a… Continue reading Introduction to ChatBots

Salesforce · Uncategorized

Single-Sign-On and SAML in Salesforce

The Below content focuses mainly on the working of Single-Sign-On and understanding SAML role in it, rather than describing it how to configure in Salesforce. What is SSO? Single sign-on (SSO) is an authentication process that allows a user to access multiple applications with one set of login credentials. Why SSO? SSO solves the biggest… Continue reading Single-Sign-On and SAML in Salesforce

Email Service · Email Services · Integration · Lightning · Microsoft Office · Salesforce · Uncategorized

Integrating Salesforce and Microsoft Outlook by using Lightning for Outlook

Effective Time Management is important to achieve success during the Sales process. But there seems to be the problem faced by Sales rep daily while sending and replying Email. Customer Relationship Management (CRM) and email application, meantime as they are separate, sales rep have needed to move between them. This blog will help you to… Continue reading Integrating Salesforce and Microsoft Outlook by using Lightning for Outlook

Apex · Uncategorized

WorkAround for PDF Rendering in SF1

Salesforce1 as a new mobile interface for everything in Salesforce. It’s possible to publish a visualforce page to mobile devices. One key developer feature is that any visualforce page, can be embedded in the Salesforce1 mobile app without extra coding – just by making the Visualforce page ‘available for mobile’ (checkbox in the VF page editing… Continue reading WorkAround for PDF Rendering in SF1

Email Service · Salesforce · Uncategorized

What is Enhanced Email ?

Enhanced Email was released in Summer ’16 to open up email features that were previously only available in Email-to-Case (E2C). Release Note Enhanced Email is automatically enabled for most organizations except those that use Email-to-Case. You can check this at Setup-> Enhanced Email Let’s understand basic email-task first. In Salesforce, if you do not have E2C and… Continue reading What is Enhanced Email ?


Email Services : Apex Class to unsubscribe Email

In Continuation to the Previous Blog i have written Titled  , Email Services in Salesforce with a simple example ( Here is a requirement which can apply to almost any usage of the email services feature of salesforce . The unsubscribe Email functionality , is the feature by code where you can give your users… Continue reading Email Services : Apex Class to unsubscribe Email