Live Agent · Salesforce · Uncategorized

Snap-Ins Chat for Web

The Service Cloud Lightning Snap-ins allows you to embed the support channel of your customer’s choice – chat, video chat, knowledge, case management and click-to-call – inside your company’s webpage or web app.By adding the Snap-ins chat widget to your website, customers can quickly get answers to their questions by chatting with an agent while… Continue reading Snap-Ins Chat for Web

Einstein Bot · Live Agent · Salesforce Einstein · Uncategorized

Introduction to ChatBots

Chat Bot is a  chat Robot that is used instead of live agents to communicate with the customers/end users for solving the queries. A chatbot is an application that simulates human conversation, either aloud or via text message. Instead of having a conversation with a person, like a support agent, a customer can have a… Continue reading Introduction to ChatBots