Einstein Bot · Live Agent · Salesforce Einstein · Uncategorized

Introduction to ChatBots

Chat Bot is a  chat Robot that is used instead of live agents to communicate with the customers/end users for solving the queries. A chatbot is an application that simulates human conversation, either aloud or via text message. Instead of having a conversation with a person, like a support agent, a customer can have a… Continue reading Introduction to ChatBots

Salesforce · Wave Analytics

Einstein Analytics: Creating Date Fields in Recipes for Toggles

Einstein Analytics is AI-powered advanced analytics that helps in exploring data quickly and with Salesforce Analytics Query Language (SAQL) to query, manage your datasets and customize dashboards programmatically. To know more on Analytics, refer the link. Using toggle widget we can create a filter for the viewers on Analytics dashboard results based on date or… Continue reading Einstein Analytics: Creating Date Fields in Recipes for Toggles